WHAT IS THE WARRANTY ON SHEEPERS PRODUCTS?
Sheepers provides a manufacturer’s limited warranty against defective materials and workmanship for 30 days from the date of purchase. The warranty does not apply to normal wear or variations in colour. Please Note: Sheepskin is a natural material and is thus subject to slight variations and changes over time.
HOW WILL MY ORDER BE SHIPPED?
All orders are shipped via Royal Mail recorded delivery and you will receive a confirmation email and receipt on you purchase.
WHEN WILL MY ORDER BE SHIPPED?
Once payment is recieved in full and clear with Sheepers, your order will be shipped within 1 working day.
HOW DO I MAKE AN EXCHANGE/REFUND?
Contact us through our website with subject: “EXCHANGE or REFUND” and a brief summary. If your exchange is due to sizing, indicate both the size you’re exchanging and the size you’d like to receive. Please test out slippers on a clean surface upon receiving them — All exchanges must be unworn and in the condition they were received.
You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are nonrefundable. If you receive a refund, the cost of shipping will be deducted from your refund.
WHAT’S THE TIMELINE FOR MY EXCHANGE/REFUND?
14 days once we receive your original pair of slippers, your selected replacement slippers will ship out!