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Communication is key to customer service

Online, in store, mail order or telephone… The modern consumer can purchase anything from clothes to cosmetics, cars to coffee in ways that suit the individual. And businesses that favour one medium over another often need to consider an alternative approach to respond
to customer demand. In April for example, the supermarket giant Morrisons introduced a telephone shopping service for its vulnerable customers. Known for its stores, app and website buying options, this move saw it react to the current climate and the needs of this specific demographic. And here at Sheepers we’re responding to you too…

From January next year, our newest team member, Kasia will be responding to all customer queries, whatever they may be, via a dedicated phone line. So if you have a question that needs answering or an order you’d like to place, Kasia is your woman. We’ll give you further information soon. We’re all super excited to be able to offer this option to you and hopefully give you the best possible buying experience!

And talking about Kasia… We’ve introduced you to other team members previously so it seems only right to do the same with the lovely Kasia, who was born and bred in Poland –Warsaw to be more accurate. Studying sociology in the capital, Kasia moved to London eight years ago to follow her heart. Although that sadly didn’t last, she stayed in the city. And the team at Sheepers HQ are very glad she did. When asked to tell us more about herself she said that she loves to be by the water, ever since she was a child when she used to go sailing with her parents in the summertime. And we’re not sure whether this means she’s a little bit strange or quite simply every home needs a Kasia, but she loves to do the laundry! Welcome to the team!

Our Kasia, wearing our latest arrival the Cheetah Sheepers £40

And we need to be welcoming and introducing our latest launches too… We’re always trying to release new and different options for you and this time, with a much more autumnal feel in the air, we’ve launched three new jackets from a long taupe-coloured belted coat to the cropped aviator-style in arctic white and the more traditional sheepskin coat in chestnut. Why not check them out? And the rest of the jackets in our range too of course!

One our latest addition the Aviator Style in Artic White – Model @amyneville

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