WHAT IS THE WARRANTY ON SHEEPERS PRODUCTS?
Sheepers provides a manufacturer’s limited warranty against defective materials and workmanship for 30 days from the date of purchase.
The warranty does not apply to normal wear or variations in colour.
Please Note: Sheepskin is a natural material and is thus subject to slight variations and may change over time.
HOW WILL MY ORDER BE SHIPPED?
All orders are shipped via Royal Mail and DPD depending on the service you requested. You will receive a confirmation email and receipt on your purchase.
WHEN WILL MY ORDER BE SHIPPED?
Once payment is received in full and clear with Sheepers, your order will be shipped within 1 working day.
HOW DO I MAKE AN EXCHANGE/REFUND?
Contact us through our website with subject: “EXCHANGE or REFUND”. Please provide a brief summary of why you wish you exchange or refund your purchased item. If your exchange is due to sizing, indicate both the size you’re exchanging and the size you would like to receive. Please test your Sheepers on a clean surface upon receiving them.
All exchanges must be unworn and in the condition they were received.
You will be responsible for paying for your own shipping costs for returning your purchased item. Shipping costs are non-refundable. If you receive a refund, the cost of shipping will be deducted from your refund.
WHAT’S THE TIMELINE FOR MY EXCHANGE/REFUND?
Once we receive your original pair of slippers, your replacement slippers will be shipped out within 7 days.
Sheepers LTD, 18A Penn Road London N7 9RD
DOWNLOAD REFUNDS & RETURNS FORM
Please ensure you have an order form, or a note with the information such as your order number, postal address and contact number and email.