Our FAQs

Below are set of common questions asked by other Sheepers lovers…. 

Website / Order Help

Please check your spam first, but if you still can’t see it there: 

  • Log into your account if you created one when ordering, if you can see your order and if it says “Processing” it means we have received your order and payment and are currently working on shipping it.  
    • If you don’t see your order, please contact us.

  • If you received a receipt from PayPal or Stripe with an order number, you can also use our order track tool to see the status of your order. 

When we receive your return we add it to our ordering system so it follows into the queue. It will then be posted. You may not receive a email confirmation on shipment.

Unfortunately not, we have now moved all stock to a fulfilment warehouse, and due to health and safety reasons, visitors are not permitted.

You must follow our returns process first this can be read here

You can add it to your order by typing into comments – this can be found on the checkout page.

We restock weekly. As everything is hand made we it all takes time so that is why sometimes some styles are out longer then others. Please do sign up  to our mailing list on the home page for frequent stock notification emails.

Our slippers are made in Poland.

If you did order the slippers with a discount and you do not want a refund, you may go on a waiting for stock list if we do not have any in stock, our team member will contact you if this happens to update you.  If you do need to exchange or refund an item please click here

We are unable to process any cancellations for orders that have a marked status of “picked”. This is due to disrupting the warehouse team from shipping orders. Once an order has been picked it is ready to be dispatched, therefore we are unable to cancel any orders at this point in the packaging process.

Unfortunately, as we are now based in a warehouse, where there are various shipping stages we will not be able to combine any orders. 

General Questions

This is a tricky one as they do stretch within wear. So a pair that initially feels snug has to be worn in. We do suggest ordering true to size on all slippers.

Our sheepskin is a by-product of the meat industry. For the farmer, approximately 90% of the value of a sheep is derived from selling the meat and less than 10% is derived from the sheepskin itself, our suppliers are regulated and ensure the raw materials are sourced in an ethical manner.  Sheepers believes mulesing is cruel and inhumane.

Genuine sheepskin is 100% biodegradable, so when it does get thrown away, it doesn’t lie in a landfill for hundreds of years like a product made from synthetic material.

Our sheepskin comes from Spain, we then hand make the slippers in Poland by our gorale.

All our products are packaged in an eco bags with our branding, they are made from PP non woven fabric (spunbond). However some products are packaged in 100% cotton gift bags and magnetic fast ribboned boxes depending what has been purchased. Please read the product description. 

We then use polythene envelopes. We are working on the sustainability of our packaging and hope to change this soon.

The best way to contact us is via email: help@sheepers.co.uk and someone will get back to you within 24 hr however due to Covid-19 we are lone working so please do expect an additional 48 hr response time.

Some of our Sheepers have markings on the sole as it is where we mould the leather so the machinery can create a marking, this shows beautiful craftsmanship from the handmade feel.

Yes, the slipper is made of real sheepskin and the interior wool.

No, we have only one store which is sheepers.co.uk, we are the original Sheepers and know of companies who are imitating us. We are also on other market places such as notonthehighstreet.com, Etsy.com, and joules.com

Once we receive your original pair of slippers, your replacement slippers will be shipped out within 7 days. If the item is out of stock you will be contacted or may be refunded. More information can be found here

Once we receive your slippers, your refund will process within a maximum of 5 working days and the funds will return to the original payment method used. All refunds must be returned in the condition they were received. More information can be found here

Unfortunately no  we do not provide free returns. You will be responsible for paying for your own shipping costs for returning your purchased item. Shipping costs are non-refundable if paid express shipment. If you receive a refund and paid for express shipping only, the cost of shipping will be deducted from your refund

We need one working day to process your order, if selected free shipping please allow Royal Mail to deliver your item within 3-4 working days. If paid express shipping with DPD before 8am we will ship same day, if placed after 8am it will fall on the following day and you will receive next day.

We do not have a phone line. Please email us help@sheepers.co.uk we tend to respond within 24 hours. However during peak season such as Christmas and the pandemic it tends to be slower.

You can request this on your order comments whilst placing your order, we will do our best to match but it is not guaranteed. 

Gift wrap is non refundable, please do not send them back with your returns or exchanges. They tend to get damaged 90% of the time.

This is a difficult question to answer, our warranty lasts 30 days however we do stress to not wear our Sheepers slippers outdoors as they are handmade and they are delicate. 

Sale items are non refundable or exchangeable. All sales are final. 

Personalised items are non refundable or exchangeable.

Sizing & Fit

Yes at first Sheepers slippers may feel uncomfortable however our Sheepers become very soft with wear and mould to your foot in a few days of wear.

The highest quality suede, the softest sheepskin, woollen interior,  a leather trim, a waxed cotton embroidery and the sole is leather.

We use our materials sustainably so we use off cuts to create each pair of Sen Sheepers, sometimes we cannot get the tan suede upper so we use an alternative colour such as grey/light cream/white to create our beautiful Sen range. This is only with the light suede material. The standard ranges when using black leather upper and trip are as what you see in the images.

We advise to order true to size, however Sheepers slippers will mould and loosen and soften with wear as natural leather and sheepskin do so, so a pair that feels snug initially, will loosen and become comfortable over time. If you are a half size please do size down. 

Product Care

We do not advise you machine wash any of our slippers as they are handmade. We advise our product is spot cleaned only.

We advise not to wear our slippers outdoors. The slippers are handmade and should not be worn outside. 

The soles are made from leather please note they have the sizes written in biro.

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