Our FAQs

Below are set of common questions asked by other Sheepers lovers…. 

Website / Order Help

Please check your spam first, but if you still can’t see it there: 

  • Log into your account if you created one when ordering, if you can see your order and if it says “Processing” it means we have received your order and payment and are currently working on shipping it.  
    • If you don’t see your order, please contact us.

  • If you received a receipt from PayPal or Stripe with an order number, you can also use our order track tool to see the status of your order. 

General Questions

This is a tricky one as they do stretch within wear. So a pair that initially feels snug has to be worn in. We then suggest ordering true to size.

Our sheepskin is a by-product of the meat industry. For the farmer, approximately 90% of the value of a sheep is derived from selling the meat and less than 10% is derived from the sheepskin itself, our suppliers are regulated and ensure the raw materials are sourced in an ethical manner.  Sheepers believes mulesing is cruel and inhumane.

Genuine sheepskin is 100% biodegradable, so when it does get thrown away, it doesn’t lie in a landfill for hundreds of years like a product made from synthetic material.

Our sheepskin comes from Spain, we then hand make the slippers in Poland by our gorale.

All our products are packaged in an eco bags with our branding, they are made from PP non woven fabric (spunbond). However some products are packaged in 100% cotton gift bags and magnetic fast ribboned boxes depending what has been purchased. Please read the product description. 

We then use polythene envelopes. We are working on the sustainability of our packaging and hope to change this soon.

The best way to contact us is via email: info@sheepers.co.uk and someone will get back to you within 24h.

Some of our Sheepers have markings on the sole as it is where we mould the leather so the machinery can create a marking, this shows beautiful craftsmanship from the handmade feel.

Yes, the slipper is made of real sheepskin and the interior wool.

No, we have only one store which is sheepers.co.uk, we are the original Sheepers and know of companies who are imitating us. We are also on other market places such as notonthehighstreet.com, Etsy.com, silkfred.com, joules.com and ebay.com.

Sizing & Fit

Yes at first Sheepers slippers may feel uncomfortable however our Sheepers become very soft with wear and mould to your foot in a few days of wear.

The highest quality suede, the softest sheepskin, woollen interior,  a leather trim, a waxed cotton embroidery and the sole is leather.

We use our materials sustainably so we use off cuts to create each pair of Sen Sheepers, sometimes we cannot get the tan suede upper so we use an alternative colour such as grey/light cream/white to create our beautiful Sen range. This is only with the light suede material. The standard ranges when using black leather upper and trip are as what you see in the images.

We advise to order a size down as the Sheepers slippers loosen and soften with wear, so a pair that feels snug initially, will loosen and become comfortable over time.

If you wear your slippers with thick socks then order true to size.

Product Care

Yes protective spray can be used this will not damage the slipper but dependent on brands. Please check this with the brand you use.

We do not advise you machine wash any of our slippers as they are handmade, however we have tested Sheepers to be washed on a delicate wash and they were fine.

We advise not to wear our slippers outdoors. However if you need to go to the shops (providing there is no rain) that should be fine or throwing out the garbage is fine.

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