WHAT IS THE WARRANTY ON SHEEPERS PRODUCTS?

Sheepers provides a manufacturer’s limited warranty against defective materials and workmanship for 30 days from the date of purchase.

The warranty does not apply to normal wear or variations in colour.

Please Note: Sheepskin is a natural material and is thus subject to slight variations and may change over time.

 

HOW WILL MY ORDER BE SHIPPED?

All orders are shipped via Royal Mail and DPD depending on the service you requested. You will receive a confirmation email and receipt on your purchase.

HOW LONG DO I HAVE TO WAIT FOR MY ORDER?

Please check our shipping and delivery page for more information on the service you have/will chosen/choose. – https://www.sheepers.co.uk/help/shipping-delivery/

 

WHEN WILL MY ORDER BE SHIPPED?

Once payment is received in full and clear with Sheepers, your order will be shipped within 1/2 working days.

 

HOW DO I MAKE AN EXCHANGE/REFUND?

You should have received the refund/exchange form within your parcel. Please provide a brief summary of why you wish to exchange or refund your purchased item.

If your exchange is due to sizing, indicate both the size you’re exchanging and the size you would like to receive.

Please ensure you have an order form, or a note with the information such as your order number/email address, postal address and contact number.

Please test your Sheepers on a clean surface upon receiving them­­.

All exchanges must be unworn and in the condition they were received.

You will be responsible for paying for your own shipping costs for returning your purchased item. Shipping costs are non-refundable. If you receive a refund, the cost of shipping will be deducted from your refund.

 

DOWNLOAD REFUNDS & RETURNS FORM
Please ensure you have an order form, or a note with the information such as your order number/email address, postal address and contact number.

 

WHAT’S THE TIMELINE FOR MY EXCHANGE/REFUND?

Once we receive your order, your replacement product will be shipped out within 7 days.

 

RETURN ADDRESS:

Sheepers LTD Studio G09 Regent House, 1 Thanes Villas, London N7 7PH

Christmas 2018 gift exchanges and returns:

Orders placed between November 1 and December 31 2018 (inclusive) you can return those products any time before midnight on January 31, 2019.

After December 31, the returns policy reverts to the standard 30-day period.

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