Refunds & Exchanges
Refunds & Exchanges
Learn more about warranties, refunds, returns and exchange policy.
Rest assured we're doing everything we can to make sure we process returns as quick as possible. We request for some patience as we get through them and we apologies for any delays.
Sheepers provides a manufacturer’s limited warranty against defective materials and workmanship for 30 days from the date of purchase.
The warranty does not apply to normal wear or variations in colour.
Please note: sheepskin is a natural material and is thus subject to slight variations and may change over time.
We will ship your products with the shipping method you choose, Royal Mail or DPD EXPRESS.
Once payment is received in full and clear with Sheepers, your order will be shipped within 1/2 working days.
You should have received the refund/exchange form within your parcel. Please provide a brief summary of why you wish to exchange or refund your purchased item.
Gift boxes are not refundable, please do not return them. If you have purchased a gift box and wish to exchange your item please do not send it back to us in the gift box as it may damage on return.
If your exchange is due to sizing, indicate both the size you’re exchanging and the size you would like to receive.
Please ensure you have an order form, or a note with the information such as your order number/email address, postal address and contact number.
Please test your Sheepers on a clean surface upon receiving them.
All exchanges must be unworn and in the condition they were received. Please note that in no circumstances will we accept returned items which have been washed or worn . If an item is returned to us and shows signs of wear or washing then the item will be returned back to you and no refund will be issued.
You will be responsible for paying for your own shipping costs for returning your purchased item. Shipping costs are non-refundable. If you receive a refund, the cost of shipping will be deducted from your refund.
Please note that proof of postage is obtained for all items. If an item does get lost then Royal Mail advise that a period of time must pass before this item is officially lost.
Once this time has past a replacement item will be sent to you. In no circumstances will a refund be issued for lost post .
Once we receive your order, your replacement product will be shipped out within 7 days. If an item you want is out of stock you will get put on the order list and we will dispatch your item once back in stock Please give us time during Covid-19 pandemic to go through any exchanges and refunds.
Our extended Christmas returns policy is valid from 10th October 2020 and you will have until the 20th of January 2021 to return purchases bought during this time. Normal exclusions apply.
Our extended covid-19 returns policy is valid from 15th March 2020 and you will have until the 15th June 2020 to return purchases bought during this time – subject to change we will be flexible. Normal exclusions apply.
Refunds & Returns form
Sheepers Ltd, Studio G09 Regents House, 1 Thanes Villas, London N7 7PH